Mayine Development Institute is a trading name of Mayine Development Institute (Pty) Ltd, registered in South Africa , 2015/151618/07 ("we", "us", "our").
Terms and Conditions
The following Terms and Conditions apply to:
Your use of our website;
Our supply of programs, products, and services; and
Our dealings with you in general.
By accessing or using our website, you agree to comply with all our Terms and Conditions. When you book any programs, products, or services from us, you do so subject to the Terms and Conditions on this page. By proceeding with a booking, you acknowledge that you have read and understood these Terms and Conditions and agree to be bound by them. These Terms and Conditions may be updated from time to time, and you accept that the version applicable at the time of your booking will govern your engagement with us.
Refund/Cancellation Policy
Due to the nature of our digital products, including online courses, e-books, video-based programs, and hybrid coaching programs, all fees paid for these products are non-refundable.
If you have selected a payment plan for any digital product, we reserve the right to apply an administrative fee of 5-15% on the total product cost. You are responsible for ensuring that funds are available for processing on the agreed dates.
For online courses or hybrid coaching programs, failure to meet agreed payment terms will result in the loss of access to all related course materials and exclusion from any membership groups. Any fees paid prior to suspension or cancellation will not be refunded.
For one-on-one coaching programs, a 14-day cooling-off period applies from the date of contract signing, full payment, or first installment. If a coaching session occurs within this period and you choose to withdraw afterward, you will be liable for the session fee.
If you cannot attend scheduled one-on-one coaching sessions, you may suspend the remaining sessions for up to one month. If you cancel beyond this period, forfeited sessions will not be refunded, and outstanding payments remain due.
Fees
Current fees for programs, products, and services are displayed on individual program pages. We reserve the right to adjust fees/packages at any time; however, we will honor the agreed rate for the agreed time period of your purchase. Should you wish to continue with us after completing your initial package, there is no guarantee that the original rates will apply.
Disclaimer
Our coaching services are not a substitute for licensed healthcare. We are not medical doctors, psychiatrists, psychologists, or social workers. You acknowledge that if you seek medical, psychological, or therapeutic guidance, you should consult a licensed professional.
While we provide guidance on personal and professional development, we do not guarantee specific financial, academic, or business results. Your results will depend on your commitment, actions, and external factors beyond our control. We disclaim responsibility for any decisions, actions, or outcomes based on the information provided in our programs, products, or services.
Mental Health Responsibility: Our coaching programs offer perspectives, strategies, and support, but do not serve as mental health treatment. You agree that any discussions are advisory and should not replace consultation with a qualified mental health professional.
Coaching Confidentiality
We respect the confidentiality of all clients. Information shared during coaching sessions, including personal, professional, or business-related matters, will not be disclosed to third parties without your consent. We will not disclose your participation in coaching without your permission.
All coaching sessions are confidential. However, if there is a risk of harm to the client or others, we reserve the right to contact appropriate professionals or guardians.
Limitation on Liability
We operate with your best interests in mind; however, we shall not be liable for:
Loss of profits, business, contracts, or data;
Indirect or consequential losses;
Any financial or business decisions made as a result of our coaching services.
Our total liability shall be limited to the total fees paid for the respective program, product, or service. If we are unable to fulfill our services due to circumstances beyond our control, we shall not be held liable for resulting costs or losses.
Eligibility for Services
Our programs are designed for teens and young adults seeking coaching for personal development, academic improvement, and leadership skills. However, we do not accept or work with:
Teens who require rehabilitation for drug use.
Teens who are suicidal and have not booked sessions with a psychologist.
All teens under the age of 18 require parental or guardian consent before participating in our coaching programs.
Data Protection & Intellectual Property
Mayine Development Institute owns all intellectual property rights related to its programs, products, and services. By purchasing any program, you receive a limited, non-exclusive, non-transferable, and non-sublicensable license to use the content solely for its intended purpose.
You may not copy, reproduce, share, sell, or make available any program materials without written consent. Unauthorized use of our content may result in legal action.
We do not permit the recording of coaching sessions or course materials unless explicitly stated. Official recordings, where applicable, will be provided by us.
Privacy Policy
We collect and process personal data in accordance with data protection laws. Your information will be stored securely and used only for the purposes of providing our programs, products, and services.
We do not store credit card details, nor do we share customer details with third parties. By using our website, you consent to the processing of your personal data as outlined in our Privacy Policy.
Use of Materials
All materials provided during the coaching program are for personal use only and may not be shared, copied, or distributed without prior permission.
Media and Privacy Consent
Photos or videos may be taken during coaching sessions, retreats, and events. Parental consent will be required before any media involving minors is used for promotional purposes.
Use of Cookies
We use cookies to enhance user experience and track website performance. You may disable cookies in your browser settings, but this may impact functionality.
For further inquiries regarding these Terms and Conditions, please contact us at nomveliso@mayinedevelopment.com